TraveloWeb EMS

Improve productivity and sales with centralize enquiry management system

Enquiry Management System for Tour Operators/Travel Agents

TraveloWeb Enquiry Management System manage all customer enquiries from multiple websites under one centralize system.

Features

Reasons to Integrate TraveloWeb EMS

  • Framework

    Fully dynamic and database driven web solution built in PHP/MYSQL framework and easy to customize with open source technology.

  • Centralize Support System

    Centralize support system allows superior, team members and customers to track sales leads and send messages to each other.

  • Access Anywhere, Anytime

    Rather you are working from home, coffee shop or office. You can access support system anywhere, anytime with net connection.

  • Inbound and Outbound Business

    Rather you are doing inbound or offering multi countries outbound travel services. Our system is suitable for both businesses.

  • Multiple Source Enquiries

    No matter you are having one or 100 websites, our system will bring all web enquiries under support system and assign to staff.

  • ENQUIRY MANAGEMENT

    Manage all the enquiries under different status such as new, pending, close, urgent and not interested to keep the system clean and productive.

  • Staff Rights

    Staff will have access to one or multiple website enquiries. Staff and customer can communicate directly and offer services.

  • Staff Features

    Staff can move customer enquiry to other staff as well as able to send message, upload files, close deals and track services.

  • Robust Dashboard

    Dashboard provides you key information about enquires and communication such as new enquiry, pending and close deals etc.

  • Staff Commission

    Easy system to track staff commission, after your sales staff close the deal then commission will be calculate automatically.

  • Customer Reviews

    Customer will have option to review your services. This feature is only for internal purpose to receive customer feedback.

  • Reports

    Detail reports provide information about total enquiries, deal closed, total sales, commission by website and staff members.